FAQ

1) What is your return policy?

All items are pre-loved unless otherwise stated. Buyers are responsible for reviewing the item description, condition details and photographs before purchase.

Returns are not accepted for change of mind, personal preference, sale or discounted items.

A return will only be considered where the item is materially different from the listing or is proven to be inauthentic.

Any claim must be submitted via WhatsApp within 24 hours of delivery, together with the order number, details of the claim and clear supporting photographs. We reserve the right to inspect and assess the item before determining whether a return is accepted. Claims submitted after this period may not be considered.

2) Does Luxe Tien provide any authenticity guarantee?

Luxe Tien is an independent reseller of pre-owned luxury items and is not affiliated with, endorsed by or sponsored by any of the brands featured on our platform. All trademarks, brand names and intellectual property remain the property of their respective owners.

We maintain a strict anti-counterfeit policy. Items accepted for sale undergo our internal review and verification process, including condition and authenticity checks based on our knowledge, experience and available authentication resources.

While we take reasonable steps to verify items before they are offered for sale, Luxe Tatler does not represent or act on behalf of any brand owner and does not issue authenticity guarantees on behalf of the respective brands.

If you have concerns regarding the authenticity of an item purchased from us, please contact us promptly with supporting information for our review.

3) How are items authenticated?

Before any item is listed for sale, we carefully examine it to verify its authenticity and assess its condition. We evaluate key details using our knowledge, specialised resources and trusted reference materials.

LuxeTien is an independent reseller and is not affiliated with or endorsed by any of the brands featured. We take care to inspect each item thoroughly and describe its condition as accurately as possible in its product listing.

We are committed to offering only 100% authentic luxury pieces.

4) Why Do Prices Differ Across Sales Channels?

Prices may vary depending on where and how you purchase your item.

Website prices may include additional costs associated with online payment processing and platform fees.

Instagram or direct purchase prices may differ as these purchases may be paid via PayNow or other agreed payment methods, which may incur different transaction costs.

Prices may also vary between our sales channels due to promotional offers or other operational costs.

If you are unsure which price applies to your purchase, please contact us before completing your order.